Frequently Asked Questions
Everything you need to know about your Altuzarra shopping experience.
What is your shipping policy for international orders?
Altuzarra offers worldwide shipping via DHL Express. Shipping costs and delivery times vary by destination, and all applicable duties and taxes are calculated at checkout for a seamless delivery experience.
How can I return an item from my order?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online returns portal to generate a prepaid shipping label.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately processed to ensure quick delivery. Therefore, we are unable to modify or cancel orders. However, you may return the items once they have been received.
How do I determine my size in Altuzarra garments?
Altuzarra uses French sizing. We provide a comprehensive size guide on each product page with detailed measurements to help you find your perfect fit. If you are between sizes, we generally recommend sizing up.
Are your products available for pre-order?
Yes, select items from our latest runway collections are available for pre-order. These items are marked with a 'Pre-Order' badge, and the estimated shipping date is provided on the product description page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing in select regions.